Cassie graduated from the University of Guelph Ridgetown Campus in 2014 from the Veterinary Assistant and Office Administration Program. She was born and raised in Owen Sound on a small hobby farm, which is where her strong love and passion for animals began. Cassie believes good customer service is about understanding the client and pets needs and then exceeding them. She lives in the country with her husband, two young boys, and her dog Harleena and cat Joey, who keep her happy and very busy.